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Your Questions
Our Answers

Need help? Contact us!

  • How To Pay?
    When your store receives orders, they are automatically mapped and displayed in the pending orders. You have the option to select all orders at once for a bulk payment process.
  • How To Shorten The Shipping Time?
    You can reduce shipping time by stocking inventory. Purchase a specific quantity of products and store them in our warehouse, which can decrease the time needed for stock replenishment and expedite the shipping process.
  • How does FFODER handle refunds and after-sales support?
    All orders come with comprehensive logistics tracking, allowing you to monitor the process at any time. Should any goods be lost or damaged, rest assured that we will address these issues promptly, offering solutions such as replacements or refunds. To ensure a secure shopping experience for both you and your customers, we have a dedicated team and customer service ready to manage your orders, especially designed for long-term cooperation.
  • How do I create a store?
    Here are two guides for setting up and linking your store. You can follow the steps provided on the page. Shopify dropshipping→ WooCommerce dropshipping →
  • Which platforms are supported for integration?
    FFOrder supports store integration with the following platforms: Shopify, WooCommerce, Nuvemshop, Yampi, and Cartpanda. If you're having trouble with integration or your store's platform doesn't support it, feel free to contact us.
  • What If I Can’t Find The Product I Want On Your Platform?
    You can send me a picture of the product or the AliExpress link. I will analyze the product details, find a professional factory, inquire about the price, and create a dedicated link for your store’s product variant on the platform to help you process the order.
  • What is Dropshipping?
    Dropshipping is a business model that allows you to run a store without inventory. Once you make a sale, we will purchase the product and ship it to our warehouse, check the quality and repackage it, then deliver it to your door. You don't need to worry about sourcing, buying, storing, packaging or shipping the product.
  • What are the advantages of FForder Dropshipping?
    • No installation fee! No monthly fee! No storage fee! No minimum order! • Free procurement service for your dropshipping business; • Lower prices than other suppliers; • Excellent product videos and pictures; • Quality control and brand building; • Real-time update of hot-selling products; • Only product cost and shipping fee.
  • What are the services of FForder Dropshipping?
    FForder can provide one-stop direct sales services for direct sellers, such as: procurement, quality inspection, warehousing, packaging, transportation and after-sales service.
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